SCOTT WALKER AUDIO SALES POLICIES
Return Policy -- New Items: Unless otherwise specified in writing, any new item purchased at Scott Walker Audio may be returned within 7 days of purchase for store credit minus a 20% restocking fee. Item must include original sales receipt and be in “new” -- “perfect” condition with all manuals, remotes, accessories and original factory packaging/boxes. Shipping costs are not refundable.
Used/Pre-owned Items: Any Used/Pre-owned item is sold on an “as is” basis and all sales are final. There are no warranties, refunds or exchanges.
Special Order Items: Due to the specialty nature of the products that we sell, “special order” items are not returnable. Most “special order” items are built to order and therefore require a deposit at the time of order. Once a deposit has been tendered and accepted by Scott Walker Audio, the order is not able to be changed or cancelled. All deposits on “special order“ items are non-refundable.
Deposits: Deposits on new items can be converted to store credit. Deposits on Used/Demo/Pre-owned and clearance items are non-refundable. Deposits on “special order” items are non-refundable.
Exchanges: An item may be exchanged at the sole discretion of Scott Walker Audio. A re-stocking fee may apply. Any audio fuse needing to be exchanged is subject to a 33% restocking fee.
Warranties: Any new item for which we are authorized dealers for carries a full manufacturer’s warranty. Any Used/Pre-owned item does not include a warranty. Demo and clearance items may include a manufacturer’s warranty – please inquire on specific items.
Consignments: Any item tendered to Scott Walker Audio for sale on consignment is subject to a 25% consignment fee. Consignment items are sold in “as-is” condition and do not carry a warranty.
Warehouse / Storage: Any item ordered and not picked up or delivered within 2 weeks of arriving at Scott Walker Audio may be subject to a warehouse storage fee.
Shipping Claims: Any and all claims for shipping damage must be reported immediately and noted on the shipping paperwork / bill of lading at the time of receipt. Concealed damage must be reported within 24 hours of delivery of the product.